Centralized Optimisation Still Cannot Avoid Coordinative Artifacts and Their Pitfalls

Romain Liron (1) , Myriam Lewkowicz (1)

1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs

This position paper reports on a “Industry 4.0” project supported by the government through a public investment bank in France. This project was launched by a major industrial actor in the gas domain and aims at equipping its factories with digital technologies, and at connecting all these factories (of the future) through a centralized supervision center, named Operational and Optimization Remote Center (OORC). Based on our observation in 6 plants and the OORC, we present the necessary interaction that still needs to take place, and how it is materially supported. We focus on a digital technology that was introduced to be the only interaction support, and that failed to do so. We analyze this failure using the Boundary Negotiating Artefact framework (Lee, 2007).

Domaines: Informatique [cs]

Romain Liron, Myriam Lewkowicz. Centralized Optimisation Still Cannot Avoid Coordinative Artifacts and Their Pitfalls. ECSCW 2018, the 16th European Conference on Computer-Supported Cooperative Work, Jun 2018, Nancy, France. ⟨hal-02940324⟩