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How to identify competence from interactions

Comment identifier les compétences à partir des interactions

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Abstract

The concept of competence generally refers to the knowledge, experiences, skills, attitudes, abilities and behavior that enable effective action in a work environment. Since knowledge is linked to action, the part of an individual's knowledge used and put to work every day, mixed with the organization's knowledge, characterizes the competencies that allow a group of people to make complex tasks. The knowledge resides primarily in the heads of beings. Interactions between these persons allow to observe their knowledge through different media as documents, meetings, telephone conversations, or computer communication networks. Many works focusing on the analyze of mediated interactions to different purposes exist. So, we use these works to propose a methodology of identifying competence in professional mediated communications exchanges .
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Dates and versions

hal-02399168 , version 1 (08-12-2019)

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Hocine Merzouki, Nada Matta, Hassan Atifi. How to identify competence from interactions. SITIS 2019 – The 15th International Conference on Signal Image Technology & Internet based Systems, Nov 2019, Torrente, Italy. ⟨10.1109/SITIS.2019.00101⟩. ⟨hal-02399168⟩
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