Pick up the phone to save lives: routine under uncertainty in a French emergency medical call center

Guillaume Delatour (1) , Loubna Echajari (2)

1 InSyTE - Interdisciplinary research on Society-Technology-Environment
2 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs

Mots clés: uncertainty; technology and organisation; extrem context; crisis management

Domaines: Gestion et management

Guillaume Delatour, Loubna Echajari. Pick up the phone to save lives: routine under uncertainty in a French emergency medical call center. ECT+ Substanability Lab, Jun 2021, En ligne, France. ⟨hal-03261808⟩