Services Systems to Leverage Innovators’ Knowledge: The Telecoms Industry Case

Florie Bugeaud (1, 2) , Eddie Soulier (1)

1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs
2 Orange Labs [Issy les Moulineaux]

Today, telecoms operators have to prove their innovation capacity. They address corporate customers which are involved in collaborative value networks. They implement a process of new services research in order to create adapted solutions. This process is linked to a collaborative and complex practice between diverse innovators. However there is no structured method to leverage this community’s knowledge. Based on the SSME discussions, we suggest enriching the telecoms innovation approaches by the representation and the simulation of "services systems". This paper also proposes the development of a collaborative tool to support this suggestion and the innovators’ practices. Our approach is currently tested on a specific telecom service in the e-health domain which presents an interesting business ecosystem.

Domaines: Informatique [cs]

Florie Bugeaud, Eddie Soulier. Services Systems to Leverage Innovators’ Knowledge: The Telecoms Industry Case. 10th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2009, Oct 2009, Thessaloniki, Greece. pp.563-570, ⟨10.1007/978-3-642-04568-4_58⟩. ⟨hal-02939550⟩