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Should I Be Aware of the Information of Other Actors - Transversal Communication in Crisis Management

Amina Saoutal 1 Nada Matta 1 Jean-Pierre Cahier 1
1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs
ICD - Institut Charles Delaunay, CNRS - Centre National de la Recherche Scientifique : FRE2732
Abstract : In crisis management, multi-organizations are involved to deal with the events; however these services encounter several problems that make the transversal communication and information sharing very hard, with an ineffective mutual awareness during crisis response. Whereas, among the factors for crisis management success, figures prominently mutual awareness and awareness information, this requires effective interaction of the relevant information between emergency actors. But in the reality this communication is ineffective and influences the decision making. Thus, to support emergency response, enhance “awareness information” and transversal communication between different emergency actors, our contribution in this paper is to understand the organizations involved in emergency response and analyse the communication between actors. Thus we study at first, the vertical and the transversal communication in inter/intra emergency organizations. Second, we highlight and analyse the root c auses of communication problems that actors encounter in operating level. Third, we classify by category the major information needed in emergency response and finally, we present the dependency between awareness information and actions achievement.
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Conference papers
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https://hal-utt.archives-ouvertes.fr/hal-02939494
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Submitted on : Tuesday, September 15, 2020 - 4:10:55 PM
Last modification on : Wednesday, September 30, 2020 - 2:06:02 PM

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Amina Saoutal, Nada Matta, Jean-Pierre Cahier. Should I Be Aware of the Information of Other Actors - Transversal Communication in Crisis Management. IC3K 2014 - International Conference on Knowledge Management and Information Sharing, Oct 2014, Rome, Italy. pp.212-219, ⟨10.5220/0005077702120219⟩. ⟨hal-02939494⟩

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