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Thinking global acting local: A human-centric pattern to designing information-intensive services for global crisis management

Ahmed Seffah 1 Jean-Pierre Cahier 1 Aurélien Bénel 1
1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs
ICD - Institut Charles Delaunay, CNRS - Centre National de la Recherche Scientifique : FRE2732
Abstract : Information-intensive services for global crisis situations management can no longer be based on local information only. A global picture is required to be able to make informed and reliable local decisions. It takes also to know how the local decisions one country may take will affect the others. Indeed, each country, city or community needs the whole picture and the key facts in managing the situation in their local area. Therefore, we should provide a proven solution to identify, analyze and mix the relevant information to support informed local decision based on both global and local information. In this paper, we introduce a novel design pattern to face this challenge of making informed local decisions. We also provide two real life examples illustrating the needs of the design pattern. Keywords Global crisis management, design patterns, information-intensive service design, human-centered design.
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Conference papers
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https://hal-utt.archives-ouvertes.fr/hal-02939087
Contributor : Jean-Baptiste Vu Van <>
Submitted on : Tuesday, September 15, 2020 - 12:28:35 PM
Last modification on : Wednesday, October 14, 2020 - 4:01:38 AM

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  • HAL Id : hal-02939087, version 1

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HETIC | UTT | CNRS

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Ahmed Seffah, Jean-Pierre Cahier, Aurélien Bénel. Thinking global acting local: A human-centric pattern to designing information-intensive services for global crisis management. 8th International ISCRAM Conference on Information Systems for Crisis Response and Management, May 2011, Lisbon, Portugal. ⟨hal-02939087⟩

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