Online Social Support: Benefits of an Interdisciplinary Approach for Studying and Designing Cooperative Computer-Mediated Solutions

Myriam Lewkowicz (1) , Michel Marcoccia (1) , Hassan Atifi (1) , Aurélien Bénel (1) , Gérald Gaglio (1) , Nadia Gauducheau (1) , Matthieu Tixier (1)

1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs

This paper deals with methodological issues about the study and the design of computer-mediated solutions for online social support. First, we expose lacks in existing studies in the field of online social support. We have identified limits on three dimensions: methodological, conceptual and instrumental. Based on this critical analysis, we then describe our proposition of an interdisciplinary methodology (called MISS), involving psychology, sociology, computer science and conversational analysis. The role of each of these disciplines is described and discussed. As an illustration, we present the first results of the analysis of a corpus taken from a forum.

Mots clés: online social support; methodological issues; design; interdisciplinary

Domaines: Réseaux sociaux et d'information [cs.SI]; Sociologie; Psychologie

Myriam Lewkowicz, Michel Marcoccia, Hassan Atifi, Aurélien Bénel, Gérald Gaglio, et al.. Online Social Support: Benefits of an Interdisciplinary Approach for Studying and Designing Cooperative Computer-Mediated Solutions. The 8th International Conference on Designing Cooperative Systems, COOP 2008, 2008, Carry-le-Rouet, France. ⟨hal-02929818⟩