Gilles Beaudon, Eddie Soulier. Modeling customer experience in insurance: engagement, context and information system trajectory.
2018 5th International Conference on Control, Decision and Information Technologies (CoDIT), Apr 2018, Thessaloniki, Greece. pp.700-706,
⟨10.1109/CoDIT.2018.8394854⟩.
⟨hal-02929627⟩