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The experience of email at work: Representations, judgments and affects

Nadia Gauducheau 1 
1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs
ICD - Institut Charles Delaunay, CNRS - Centre National de la Recherche Scientifique : FRE2732
Abstract : The objective of the paper is to describe the experience of email usage at work. Twenty five interviews inspired by “explicitation” and “self-confrontation” techniques were carried out with employees of a professional training company. These interviews allowed us to identify three dimensions of user experience: the representations of email activity, judgments on email (advantages, disadvantages) and the affects elicited by email usage. The analysis shows that the negative experience of users is linked to three phenomena. Firstly, the use of email is often associated with making it more difficult to control work activity. Secondly, email exchanges are seen as violating social and communicative rules. Finally, a lack of self-efficacy is sometimes experienced by users.
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Submitted on : Tuesday, August 25, 2020 - 2:31:27 PM
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Nadia Gauducheau. The experience of email at work: Representations, judgments and affects. @ctivités, Association Recherches et Pratiques sur les ACTivités, 2012, 09 (2), ⟨10.4000/activites.345⟩. ⟨hal-02921720⟩



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