Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies

Danieli Pinto (1) , Mariana C Oliveira (1) , Flávio Bortolozzi (2, 1) , Nada Matta (3) , Nelson Tenório (1, 2, 3)

1 Centro Universitario CESUMAR
2 Institute Cesumar of Science
3 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs

The software industry is dynamic and complex, so they need to use the knowledge to excel in a highly competitive market. Thus, the knowledge well managed brings the organization a sustainable and competitive advantage. Knowledge Management (KM) processes can avoid knowledge lost since they provide knowledge flow for the whole organization. These processes are supported by practices and tools promoting the creation, retention, and dissemination of the knowledge within the organizational environment. The objective of this study was to validate, through a proof of concept (POC), a questionnaire to investigate the processes, practices, and tools of KM in SME-Soft. The questionnaire was evaluated by fifty-one professionals and KM experts from the software industry. Our findings point out that the questionnaire is suitable for the software industry.

Mots clés: Knowledge Management; Proof of Concept; Questionnaire; Software Industry

Domaines: Gestion et management; Intelligence artificielle [cs.AI]

Danieli Pinto, Mariana C Oliveira, Flávio Bortolozzi, Nada Matta, Nelson Tenório. Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies. 10th International Conference on Knowledge Management and Information Sharing, Sep 2018, Seville, Spain. pp.73-82, ⟨10.5220/0006925000730082⟩. ⟨hal-02919972⟩