Decision Support by Handling Experience Feedback of Crisis Situations

Mohamed Sediri (1) , Nada Matta (1) , Sophie Loriette (2) , Alain Hugerot (3)

1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs
2 LM2S - Laboratoire Modélisation et Sûreté des Systèmes
3 SAMU10

The medical services have a key role when the crisis endangers lives. The surprising events and the time pressure render the decisions more crucial and interventions become more complex. A lot of progress has been made about this issue, such as improving emergency services in hospitals and establishing cell crises, defining general and specific plans of intervention and ministerial circulars awareness to deal with most common threats. But, challenges of optimality, decisions speed, and interventions effectiveness are still present. These problems have, in general, three issues; communication, coordination and loss of information. We present in this paper our results related to the definition of structure and interfaces in order to handle experience of crisis management. The aim is to define a decision making environment based on the emergency experience feedback (Experience representation and use).

Mots clés: Engineering and Management; Experience and Situations Representations; Emergency Crisis Management; Scenarios; Decision Making under Stress; Time; Space; Task Dependence

Domaines: Santé publique et épidémiologie; Gestion et management; Recherche opérationnelle [math.OC]

Mohamed Sediri, Nada Matta, Sophie Loriette, Alain Hugerot. Decision Support by Handling Experience Feedback of Crisis Situations. The International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing (KMIS-2013), 2013, Vilamoura, Portugal. pp.351-359, ⟨10.5220/0004545003510359⟩. ⟨hal-02879688⟩