Traceability of Actions in Crisis Management
Résumé
Crisis management is a special type of collaborative approach in which the participants are subject to an uninterrupted stress. This chapter presents a clever crisis system that comprises the notions by handling experience feedback and providing support for decision‐making in crisis management. Identifying any gaps in crisis management procedures and in the organization improves safety, traceability and access to data and information. Teams should provide the means and the time to provide experience feedback, which will help to understand the origin of problems and evolution of the impacts, identify gaps in crisis management procedures, and gaps in the organization of interventions. The chapter uses knowledge engineering and management to face the problems of the three phases namely preparation, intervention/handling, and analysis/feedback and to provide a decision‐making support system that insures the efficient management of crisis situations.