Traceability of Communications in Software Design
Résumé
This chapter presents an approach that helps to extract problem‐solving knowledge from project actors' interaction via professional e‐mails. It focuses on knowledge produced during project realization. The chapter shows how information from project organization helps in e‐mails knowledge extraction. It uses pragmatics generally used to analyze discourse and to categorize it to identify knowledge from professional e‐mails. There is lot of work on pragmatics analysis, which studies dialogue and distinguishes techniques in order to identify speech intention. The chapter considers the project context from different aspects: organization and environment. Problem solving in a professional project aims at transforming knowledge into business value. The chapter shows how the sender/receiver role can identify problem solving answers and the identification of keywords of messages, as topics can be a first step, toward a structuring of knowledge: problem related to a topic, possible answers.