Decision Support through the experience feedback of crisis management
Résumé
In a crisis situation, the ability of SAMU 3to take reliable and quick decisions is the main element that defines the success or failure of this organization in its crisis management. Decision makers spend time to identify the decisions that will be taken in the time of crisis management, anticipate up to the preparation of these decisions, ensuring that they have time to properly prepare all decisions to be taken and, be able to implement this decision as fast as possible. However, the context and the characteristics of the crisis make the decision difficult because there is no specific methodology to anticipate these decisions and properly manage collaboration with the other stakeholders. There is also the pressure of the time, the big stress and, the emotional impact on the decision maker that lead to losing objectivity in decision making. We understand so that the right decision will be greatly facilitated and enhanced by the development of tool and process for decision making support. This tool must respect their methods in managing crisis, and highlight the importance of experience feedback referencing to the past cases, especially success and failures. We propose, in this paper a system in order to handle experience feedback as a support of decision making in crisis management “Crisis Clever System” (CCS). Several dimensions are considered in this study, from one side: organization, communication and problem solving activities and from the other side the presentation of experience feedback using GIS techniques in our CCS.