Combining interviews and scales in the multidimensional evaluation of user experience
Abstract
Motivation -- To study the convergence between different methods evaluating two dimensions of User Experience: usability and emotions.Research approach -- A prospective experimental approach was used, in which 20 participants were asked to express their experience of two 3D applications of board sports. Scales, questionnaires and self-confrontation interviews are compared.Findings -- The results show that participants' responses for the different scales broadly converge. However, regarding the users' emotions, the convergence between scales responses and statements in the interviews is less obvious.Research limitations/Implications -- The sample size (twenty university students) restricts the possible generalization of the findings.Originality/Value -- The research makes a contribution to study the effective gain of UX assessment approaches combining different methods.Take away message -- Methods based on self-reports of experience are critical as questionnaires did not allow to make a clear distinction between UX of two applications.