Collaborative Information Retrieval in R&D distributed teams

Charles Delalonde (1) , Eddie Soulier (1)

1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs

This research indicates how information retrieval activity is a social process helping to foster a network of organizational expertise. After describing knowledge management practices in a distributed research and development laboratory we identify recent introduction of Experts' Retrieval System (ERS). A four steps model RESONER: Information Retrieval, Caring (social support), Negotiation, and Reification is suggested. This model specifies DemonD an ERS relying on transparent profile construction based on user's activity, community's participation and shared documents. DemonD eventually encourages the emergence of informal knowledge networks and competencies awareness in a distributed context.

Keywords: groupware; information retrieval; knowledge management; research and development; Collaborative Information Retrieval; profile; virtual teams; Expert Retrieval Systems

Domains: Business administration; Information Retrieval [cs.IR]; Social and Information Networks [cs.SI]

Charles Delalonde, Eddie Soulier. Collaborative Information Retrieval in R&D distributed teams. 2007 IEEE International Technology Management Conference (ICE), Jun 2007, Sophia-Antipolis, France. ⟨hal-02592121⟩