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Beyond Electronic Patient's File: Assisting Conversations in a Healthcare Network

Valérie Bénard 1 Myriam Lewkowicz 1 Manuel Zacklad 1
1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs
ICD - Institut Charles Delaunay, CNRS - Centre National de la Recherche Scientifique : FRE2732
Abstract : Healthcare networks have been created to meet new health requirements. This new mode of organization gives healthcare professionals with different competences overall patient coverage. The aim of this study was to define tools supporting cooperation between these professionals. An ethnographic study on a healthcare network carried out during a period of one year has helped to understand how these networks function and what their requirements are. In this paper, we present the network studied, and describe a theoretical framework which can be used to analyze its activities; we focus in particular on the transactions taking place during face-to-face meetings, and we conclude that in order to cooperate efficiently, professionals need a coordination tool which is more than just an electronic patient file. We end this paper by suggesting guidelines for computer-supported cooperative activities in the field of healthcare networks.
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https://hal-utt.archives-ouvertes.fr/hal-02566097
Contributor : Daniel Gavrysiak <>
Submitted on : Wednesday, May 6, 2020 - 6:43:34 PM
Last modification on : Thursday, May 7, 2020 - 1:36:31 AM

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  • HAL Id : hal-02566097, version 1

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HETIC | UTT | CNRS

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Valérie Bénard, Myriam Lewkowicz, Manuel Zacklad. Beyond Electronic Patient's File: Assisting Conversations in a Healthcare Network. Conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication, 2006, Amsterdam, Netherlands. pp.7-22. ⟨hal-02566097⟩

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