Managing stress with experience feedback in crisis situation
Résumé
A crisis is a complex situation, which actors have some difficulties to manage it. They are under stress to deal with problems that they cannot predict consequences. The human conditions (familial and life) and, the influence of the environment (politic, economic, media) pushes the actors to lose control of the crisis situation. The question we face in this paper is: “is it possible to predict the impact of the stress in this type of situation?” Our main hypothesis to answer is to represent experience feedback using knowledge management. To model the crisis management as systemic system emphasizing regulation loops, and the collaboration activity by showing the dimension of the communication, coordination, and cooperation. This modeling is illustrated in a terrorist attack situation in Algeria. To predict stress consequences, fuzzy set principle is adopted, based on experience feedback and situations modeling, as a generator of alternative states given a stress event.